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After-Sale Service


1. Quality Guarantee

All products undergo strict quality inspections to ensure defect-free delivery. If there are any quality issues, we support return or exchange services.

2. Technical Support

We provide installation guidance, usage advice, and maintenance solutions. Technical issues can be resolved through images, videos, or remote assistance.

3. Fast Response

Customer inquiries will be responded to within 24 hours. After-sales issues will be resolved within 1–3 working days.

4. Customized Follow-up Service

For custom orders, we offer sample confirmation and production tracking, and continue to provide technical support after delivery.

5. Logistics Tracking

We provide logistics tracking services to help customers monitor the shipping status. In case of damage during transit, we assist with claims.

6. Customer Satisfaction Follow-up

We conduct follow-up calls after delivery to collect feedback and continuously improve our products and services.

7. Long-term Cooperation Support

Long-term clients enjoy priority production, discounted pricing, and free samples. Project records are archived for easy reordering.

 

After-Sale Service